99BOTS builds AI agents that do more than answer questions: they understand employee requests and complete the process end-to-end. On its product site, the company describes 'PULSE DeepConnect' as an HR and bAV (betriebliche Altersversorgung) agent that works autonomously from the first message through to a completed transaction, with 24/7 availability and support across 80 languages. The messaging emphasizes that the agent is designed to reduce workload by handling the full workflow rather than leaving 'the rest' to staff.
Across its service descriptions, 99BOTS positions itself as both a consulting partner and a software provider. In consulting, it states that it helps identify use cases, defines tasks and workflows, sets rules and approvals, builds a knowledge base, and integrates the solution via API into existing systems such as CRM and ticketing. The company also highlights GDPR compliance and trust-related features through its 'Trust Center' navigation, and frames onboarding as quick to start ('out of the box' in minutes). Overall, 99BOTS’ approach targets practical automation for everyday HR scenarios like leave and absence requests, documentation, personal data changes, and bAV administration.
