In your first 3 months you will:
- Gain a deep understanding of Productsup's internal end-user IT infrastructure, toolings, and standard operating processes.
- Help establish and maintain up-to-date documentation across our internal IT knowledge bases.
- Independently triage, manage, and resolve tier-1 and tier-2 IT support requests via our ticketing system.
- Assist with day-to-day identity and access management across key productivity suites.
- Own technical onboarding and offboarding processes for employees globally, ensuring seamless access and account security.
- Manage our hardware lifecycle (macOS/Windows laptops, mobile devices) and optimize software license allocations via MDM tools.
- Identify manual bottlenecks in internal processes and implement scripting solutions to automate daily workflows.
- Become an internal subject-matter expert on Atlassian administration (Jira, Confluence) and key enterprise systems.
What you bring to the team
- Solid administrator-level experience with both macOS and Windows operating systems.
- Practical experience using Bash, Python or other languages to automate routine tasks and manage systems.
- Strong operational knowledge of core networking concepts and computer hardware diagnostics.
- Hands-on experience administering business suites like Google Workspace, Atlassian products, and Enterprise MDM solutions (e.g., Jamf, Microsoft Intune).
- Excellent written and spoken English and German skills, paired with a structured, user-centric problem-solving attitude.
- Based in Berlin (willing to work on-site/hybrid according to team needs).
What we offer you
- The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
- Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
- Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
- Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
- The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
- Discounted Urban Sports membership
- Employee Assistance Program
This role's compensation corresponds to an IC1 level within our organization.