Senior Solutions Consultant, CXO (Customer Experience Orchestration)

As a Senior Solutions Consultant for CXO, you are a trusted expert and advisor internally and externally. You are credible in front of customers, deeply curious about their business, and known for turning complex challenges into compelling, outcome driven solutions. You operate at the intersection of business strategy, technology, and storytelling - and are energized by proving what is possible, not just describing it.

Our Mission

We help customers understand what is possible - and prove what matters in their business context. The role is not only to explain Adobe’s capabilities, but to challenge customer thinking, create confidence early, and show how value can be realized. Our team supports account and opportunity planning, leads deep discovery and solution design, and drives toward the Holistic Win: a customer centric approach that balances business value, strategic intent, operational impact, and architecture - not just technical fit.

We work in close partnership with Sales and peer Solution Consulting teams across Adobe’s solution landscape to deliver a unified, value led One Adobe experience.

What You Will Do

You focus on strategic customer engagement and technical leadership within Adobe’s CXO (Customer Experience Orchestration) portfolio across Switzerland and Eastern Europe:
 

Represent CXO in high impact customer conversations

CXO is the orchestration of customer experiences across humans, AI agents, data, and content at enterprise scale. While great customer experience has always required aligning journeys, data, and content, AI fundamentally expands what is possible - enabling orchestration at a speed and scale previously unattainable.

You help customers understand and apply this vision in practical, business relevant ways.
 

Lead discovery, workshops, and executive engagements

You partner closely with Sales to lead discovery sessions, facilitate workshops, engage executives, and shape solution strategies that clearly connect Adobe’s innovations to the customer’s real goals.

Design and deliver compelling presentations, demonstrations and proofs of value

You build and run high quality presentations and proof points that translate complex problems into clear, outcome oriented narratives - combining technical depth with strong storytelling.
 

Act as a thought leader and multiplier for solution quality

Without formal people management responsibility, you raise the bar through example: sharing best practices, providing peer feedback, and contributing to improved narratives, demos, and enablement assets across the CXO community.

Collaborate across Adobe’s portfolio

You work closely with peer SC teams across EMEA and with Adobe’s Creation & Productivity portfolio to deliver integrated end to end solutions customers increasingly expect.

Bring field insight into deal and pipeline discussions

You contribute your perspective on customer needs, risks, positioning, and market trends into opportunity reviews and pipeline conversations - helping teams prioritise effectively and execute with quality.

Engage AI-prepared customers with a clear point of view

You are comfortable working with customers who arrive already informed, opinionated and critical. You can move beyond feature explanation and help them understand what matters, what does not, where risks sit, and how Adobe can create value in their specific context.

What You Need to Succeed

You are genuinely excited about where technology is going. AI, creative automation, and next generation CX platforms are not just topics you work on - they represent an optimistic vision of what becomes possible, and that energy shows in how you engage customers.

Beyond that:

• 8+ years in Solution Consulting or a comparable pre sales role, with strong experience in enterprise SaaS and digital marketing technologies
• Proven ability to design and deliver AI driven demos that connect customer challenges to measurable business outcomes
• Ability to challenge constructively and transparent expectation setting: You can push customers and internal teams beyond safe answers, generic value statements and feature-led thinking - while staying pragmatic, credible and commercially focused.
• You are able to test whether a customer opportunity is strong across business value, strategic intent, operational impact and architecture - and you are confident enough to challenge the team when one of these dimensions is weak or missing and taking ownership with a constructive, problem solving mindset.
• Strong discovery skills and executive level storytelling, from practitioner conversations through to C suite discussions
• A track record of winning complex enterprise deals and building long term, trusted customer relationships
• Confidence and stage presence, with experience presenting at customer, partner, or industry events
• Strong sales instinct: the ability to link innovation to pipeline value, deal progression, and business impact
• Highly collaborative mindset, working effectively with Sales, Product, Engineering, and Marketing to translate field insight into aligned execution
• A clear point of view on technical storytelling, demos, and enablement - and the willingness to actively contribute to raising overall solution quality
• Familiarity with the Central European enterprise landscape and CHEE customer expectations
• Fluent in English and French/German comfortable engaging across audiences from technical experts to senior executives

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.