The Opportunity
Join Adobe's dynamic team in Germany as a Senior Manager, Technical Account Management and play a pivotal role in transforming how the world engages with technology. This is your chance to lead and scale a regional group of TAMs who deliver measurable business outcomes for Adobe’s enterprise customers across Experience Cloud solutions! You will own team performance, operational rigor, and executive-level customer engagement, partnering with Sales, Consulting, Support, and Product to drive adoption, value realization, and retention across Central Europe. If you are ambitious, enjoy tackling challenges, and thrive in a collaborative setting, this is the place for you!
What you'll Do
People Leadership
- Hire, onboard, and develop TAMs; promote an inclusive environment centered on continuous improvement
- Optimize coverage, capacity, and staffing across multi-country portfolios; forecast demand and headcount.
Customer outcomes and delivery excellence
- Manage customer concerns and complex programs; drive risk mitigation, recovery plans, and clear executive communications.
- Drive standard methodology adherence (health plans, playbooks, value frameworks) and continuous improvement. Ensure success plans, adoption roadmaps, and executive business reviews are delivered to standard.
- Contribute to TAM methodology, tooling, enablement, and knowledge sharing across the global practice.
Cross-functional collaboration
- Align with Sales/CSM/Consulting/Support on account strategy, renewals, expansion, and services attach.
- Represent the customer voice to Product/Engineering; participate in feedback loops and advisory initiatives.
What you need to succeed
- 8+ years in enterprise Customer Success, TAM, or Consulting, including 5+ years people leadership.
- Proven success leading geographically dispersed teams and large transformation programs, complex integrations, and enterprise change management.
- Strong executive presence and communication; able to influence at C-level and navigate complex relationships.
- Working knowledge of Adobe solutions (e.g., AEP/RTCDP, AEM, Analytics/CJA, Journey Optimizer/Campaign, Marketo Engage, Target, Workfront).
- Data-driven approach; proficiency with forecasting, capacity planning, dashboards, and health models.
- Proficiency in German and English.
- Familiarity with EMEA r
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.